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OPAL is a specialist Administration Software and Solutions provider to multinational and blue chip organisations.

OPAL’s PANDORA - ONE Platform, ONE Answer, from Anywhere

A single platform for all users and all transactions, there's a Pandora option for all budgets

OPAL’s PANDORA - ONE Platform, ONE Answer, from Anywhere

A single platform for all users and all transactions, there's a Pandora option for all budgets



Pandora delivers a digital strategy for the connected customer by:

Enabling all users, including customers and intermediaries to self-serve with real productivity.

Ensuring all users see a consistent, up to date version of the truth.

Enabling all users to do so securely, on the device they want, from anywhere they want.



Solutions and Consultancy

Capability and Expertise throughout

  • Software that delivers fast  
    OPAL’s Software-as-a-Service (Saas) delivers full product lifecycle functions to your admin staff, intermediaries and your customers via the browser in as little as 45 days.
  • Product Development 
    OPAL has been developing products for many years. Our consultants can advise on best practice and help innovate through product and process design.  

  • Administration Outsourcing
    OPAL is a compliant, secure ‘one stop shop’ covering the full product lifecycle across all channels. From initial engagement and application through to maturity / claim or cancellation, OPAL’s Administration Outsourcing capability is exceptional.
  • Project Management   
    Our expert teams work with both ‘Agile’ and ‘Waterfall’ project methodologies in order to deliver your solution on time and to your specification. 

  • Compliance  
    OPAL has been regulated by the Financial Conduct Authority since 2007 and ISO 27001 accredited since 2009. Our trusted in-house compliance team make sure that regulatory and legal compliance is achieved across the board.
  • Marketing Services   
    Our services and consultancy include; customer profiling, campaign management, database cleansing, customer relationship management (CRM) and single customer views (SCV).

Get in touch

OPAL is a trusted partner for some of the
best-known financial services brands.

To find out what we can do for you call 01727 734 310, email us or learn more in our case studies section.



Wave goodbye to paper and say hello to information

OPAL’s innovative technology allows us to drive down costs and improve efficiency. Our straight through automation reduces manual errors and integration complexity which means a better service to customers and an increase in the analytical potential of the customer journey data.

View our Case Studies



Serving our clients for over 20 years

Delivering innovative software and services, OPAL has a proven pedigree demonstrated through long standing relationships with leading and blue chip organisations.

Data Security

Our clients’ information assets are paramount. They are protected by our accredited ISO 27001 information security standards, requiring regular audits by us, our clients and professional security consultants.

The OPAL Team

Our team comes from the financial services, outsourcing, marketing, insurance, investment and IT industries. We work with you to understand your business objectives and requirements and help you achieve them quickly and efficiently.

Financial Conduct Authority (FCA) regulated

OPAL is authorised and regulated by the Financial Conduct Authority and adheres to its requirements including those relating to financial crime. The compliance team will work with clients’ compliance departments where required.

Risk and Compliance

Our compliance team regularly monitors and ensures that OPAL continues to meet its regulatory obligations. This involves a programme of regular internal monitoring, including agreed reviews on behalf of clients such as reviews of processes and call monitoring. The team also ensures the company’s training and competence scheme is appropriate for clients’ needs and is adhered to.

An entrepreneurial spirit

As a privately owned business, we can respond in the way best suited to our clients’ needs: we are not tied down by bureaucracy and multiple management levels.